Wholesale Shipping & Delivery Policy

Last Updated: [Month Day, Year]

This Shipping and Delivery Policy applies primarily to BUFSOU wholesale, distributor, reseller, and commercial orders.

1. Shipping Origin

BUFSOU wholesale bulk orders are normally shipped directly from China.

BUFSOU may maintain product samples in Ghana for viewing, demonstration, customer meetings, and market support. Unless expressly confirmed in writing, the availability of samples in Ghana does not mean that wholesale stock is available for immediate local delivery.

The shipping origin for each order will be confirmed in the quotation or pro forma invoice.

2. Order Confirmation Before Shipment

Because product availability, minimum quantities, production schedules, freight costs, and import requirements vary by order and destination, wholesale orders must be reviewed before shipment.

The normal process is:

1. Customer submits an inquiry or proposed order.

2. BUFSOU confirms product quantity, MOQ, price, availability, and lead time.

3. The destination and shipping method are confirmed.

4. Freight charges and payment terms are confirmed.

5. A quotation or pro forma invoice is issued.

6. Shipment is arranged after the required payment has been received.

An automatic website order confirmation does not guarantee immediate availability or shipment.

3. Processing and Production Time

Wholesale products may need to be sourced, prepared, consolidated, packaged, or produced after payment.

Estimated processing or production time will be provided before the order is finalized.

Processing time does not include international transit time, customs clearance time, local delivery time, weekends, or public holidays unless otherwise stated.

Estimated lead times may change because of:

• Production schedules

• Raw-material availability

• Packaging availability

• Order quantity

• Quality inspections

• Regulatory document preparation

• Chinese public holidays

• Carrier capacity

• Events outside BUFSOU’s reasonable control

BUFSOU will inform the customer of material delays when reasonably possible.

4. Shipping Methods

Available shipping methods may include:

• International express courier

• Air freight

• Sea freight

• Consolidated cargo

• Freight forwarder delivery

• Customer-appointed logistics service

The most suitable method will depend on the order size, product type, destination, delivery urgency, and local import requirements.

BUFSOU may recommend a shipping method, but the final method must be confirmed before shipment.

5. Shipping Charges

Unless otherwise stated in writing, wholesale prices do not include shipping charges.

Shipping charges are calculated separately based on factors including:

• Total weight

• Volumetric weight

• Number and size of cartons

• Shipping destination

• Shipping method

• Fuel surcharges

• Remote-area surcharges

• Customs documentation requirements

• Insurance requirements

• Special handling

Any freight estimate provided before final packing may be adjusted if the final carton size, weight, carrier rate, or shipping condition changes.

Where a material freight adjustment is required, BUFSOU will seek the customer’s confirmation before dispatch.

6. Customs Duties and Import Taxes

Unless the quotation specifically states that duties and taxes are included, the customer is responsible for:

• Customs duties

• Import taxes

• Value-added tax

• Import permits

• Customs-broker fees

• Product registration

• Inspection fees

• Storage charges

• Destination handling fees

• Other local government or carrier charges

The customer must provide accurate import and consignee information.

BUFSOU is not responsible for delays, penalties, confiscation, or additional costs caused by missing licenses, inaccurate information, restricted products, unpaid duties, or the customer’s failure to comply with local import regulations.

7. Incoterms and Delivery Terms

The applicable delivery term will be stated in the quotation, pro forma invoice, or written order confirmation where relevant.

Depending on the order, available arrangements may include EXW, FOB, CIF, CFR, DAP, DDP, or other agreed commercial shipping terms.

The responsibilities of BUFSOU and the customer, including freight, insurance, customs clearance, duties, and risk transfer, will be interpreted according to the agreed delivery term.

Where no specific Incoterm is stated, the responsibilities will be determined by the written quotation and shipping confirmation.

8. Delivery Estimates

All delivery dates are estimates unless expressly guaranteed in writing.

International delivery may be affected by:

• Customs inspections

• Port congestion

• Flight or vessel delays

• Weather

• Carrier disruptions

• Local holidays

• Political events

• Regulatory changes

• Force majeure events

• Incorrect or incomplete consignee information

BUFSOU is not liable for delays caused by customs authorities, carriers, freight forwarders, port operators, government agencies, or events outside BUFSOU’s reasonable control.

9. Shipping Documents

Depending on the shipment and product, available shipping documents may include:

• Commercial invoice

• Packing list

• Air waybill or bill of lading

• Certificate of origin, when available or requested

• Product information documents

• Other agreed documents

Requests for special documents, legalization, testing, certificates, or destination-specific paperwork must be made before the order is finalized.

Additional document fees may apply.

10. Shipping Address and Consignee Information

The customer is responsible for providing complete and accurate information, including:

• Legal consignee name

• Delivery address

• Contact person

• Telephone number

• Email address

• Tax or importer number

• Customs registration details

• Required import permits

Additional costs resulting from incorrect, incomplete, or changed information may be charged to the customer.

Once the shipment has been dispatched, address changes may not be possible.

11. Inspection Before Shipment

BUFSOU may conduct reasonable order and packaging checks before shipment.

Customers requiring third-party inspection, special testing, video inspection, or pre-shipment verification must request this before the order is confirmed.

Third-party inspection fees are normally paid by the customer unless otherwise agreed.

12. Partial Shipments

Where appropriate, BUFSOU may propose splitting an order into multiple shipments because of product availability, production timing, shipping restrictions, or customer urgency.

Partial shipment will be arranged only after the applicable costs and conditions have been confirmed.

13. Tracking and Shipping Updates

Tracking information, airway bill details, bill of lading information, or freight-forwarder contact information will be provided when available.

Some freight shipments may not provide real-time tracking.

14. Delayed, Lost, or Damaged Shipments

Customers should inspect all cartons and products promptly upon delivery.

Visible carton damage should be recorded with the carrier before accepting delivery whenever possible.

Claims concerning loss, shortage, leakage, breakage, or visible damage must be submitted according to the Wholesale Returns and Claims Policy.

Shipping compensation may depend on the carrier’s investigation, insurance coverage, and the agreed delivery terms.

15. Refused or Unclaimed Shipments

If a shipment is refused, abandoned, returned, or left unclaimed because the customer:

• Does not complete customs clearance

• Does not pay import charges

• Provides incorrect information

• Refuses delivery without an approved reason

• Does not hold required permits

the customer will be responsible for all resulting costs.

These costs may include return freight, destruction charges, storage, customs penalties, handling fees, and reshipment costs.

16. Contact

For shipping quotations, estimated lead times, freight options, and delivery questions, please contact BUFSOU through the Contact page on our website.